Exchange Policy

  • Notification Time: To request an exchange, you must inform us within 48 hours of receiving your order.
  • Conditions for Exchange: We will only exchange products if:
    • The item is physically damaged.
    • The wrong size or wrong color was delivered.
  • Return Shipping: You are responsible for the shipping costs when returning items.
  • Courier Replacement: In Lahore, a courier replacement service is available. In other cities, customers must arrange for returns themselves through a courier service.
  • Sale/Discounted Items: No returns or exchanges will be accepted for SALE, Packs, Clearance items, or Customized products, unless they are defective.

Return Policy

  • Return Timeframe: Returns must be made within 7 days of receiving the product.
  • Condition for Return: The product must be unworn, unwashed, and unused. Items returned in unsatisfactory condition will not be accepted.
  • Refunds: If you change your mind about the purchase, you will receive 80% of the purchase price as a refund or you can exchange the item.
  • Proof of Purchase: Returns must be accompanied by the original receipt or proof of purchase.

Faulty or Incorrect Items

  • Eligibility: If your item is faulty, incorrectly described, or the wrong size, we will either:
    • Offer a full refund (including delivery charges).
    • Provide a replacement product.
  • Return Timeframe: The item must be returned within a reasonable time, along with proof of purchase.

Customization

  • Customized Products: Customized items can only be exchanged if faulty, not returned.

Contact Information

If you have any questions or need assistance with returns or exchanges, please contact us at: