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    Frequently asked questions

    What is the status of my order?

    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email along with the link to track your order.

    Do you do same day Shipping?

    We do same-day shipping via Bykea. However, since we do not have contract with Bykea

    • You would need to pay in advance ( easypaisa / online bank )
    • Bykea charges will be paid by you on arrival
    • Contact us on ph/whatsapp: 03134566266

    JazzCash Account:

    • 03018330413
    • Kousar Parveen
    Where do you ship?

    We are shipping in the Pakistan and all over the world. See our shipping policy for more information.

    What payment methods do you accept?

    We do Cash on delivery, EasyPaisa and Online Bank transfers, TransferWise (For International Orders). You can choose either method at the time of order delivered to you and checkout.

    How do I pay by Cash on Delivery (COD) method?

    Payment by the COD option is easy. Just follow these simple steps:

    In the website, select the products you need to purchase, add them to your cart and then in the Payment & Order Review page, select Cash on Delivery (COD) as your payment method and click the ‘COMPLETE PURCHASE’ button.
    Once the approval is done, your order will be dispatched.

    Once the courier agent delivers the order, you will have to pay him the complete order amount in cash.

    Can I change my order?

    We can only change orders that have not been processed for shipping yet. Customized orders cannot be changed after they are processed

    To make changes to your order, please reach out to support via email or   ph/whatsapp (0313 4566266)
    Do you accept returns?

    Yes, we do accept returns subject to fulfilment of the following conditions:

    • The item must have been sold on our online store
    • The item shouldn’t have been used in any way
    • The item should have its original packaging with all the tags etc.
    • The return or exchange request is made within 7 days of delivery
    •  To request for a return, please reach out to support by submitting your request via form filling above or getting in touch via call/whatsapp
    • Read our complete Return/Refund/Exchange Policy